Duple

Clearer public services

Make the next step clear for everyone.

Connect applications, casework and status updates so residents know what to provide and staff can see what needs attention.
See a first release

Government

Where the work gets stuck

If these sound familiar, the fix usually starts with one workflow, not a new platform.
  • Applicants cannot easily see which information is missing.
  • Cases wait between teams without a visible owner.
  • Staff repeat data entry across legacy systems.
  • Reporting depends on reconstructing the case history.

A first release

Application to review-ready case

Start with one useful workflow. The scope, timeline and price follow from what it needs to do.
  1. Step 1

    An applicant submits the required information.

  2. Step 2

    Staff review completeness and request any missing items.

  3. Step 3

    The case reaches the appropriate reviewer with its history intact.

What we could build

Software for government teams

Possible scope, grouped by job. We build the parts your workflow needs, not a package.

  • Application journeys

    Guide applicants through required details and supporting documents.

  • Case management

    Assign work, track requests for information and record decisions.

  • Status updates

    Explain the current stage and the next action in plain language.

  • Document workflows

    Link submissions, versions and review notes to the case.

  • Access and audit trails

    Define permissions and record important changes and actions.

  • Service reporting

    Show how long cases wait, where they pass between teams and how they get completed.

What we'd measure

We agree the baseline and the review period with you, so you can see whether it helped.

  • Applications complete at first review
  • Time spent waiting between case stages
  • Status enquiries per active case

A useful starting point for AI

Assist with source-linked policy search or completeness checks against published requirements. An authorised officer retains responsibility for eligibility and final decisions.

Published work

What we've built in government

FAQ

Questions we hear first

How do you approach accessibility?

We agree the required standard and scope, then include accessible design, keyboard and assistive technology checks, remediation and retesting in delivery.

Can this connect to legacy systems?

We assess available interfaces, data quality and operational constraints. A phased integration may be more practical than replacing the whole system.

Can AI approve applications?

The starting points here support staff with information and completeness checks. Final decisions stay with authorised people under the service's governance.

Start with one workflow that matters.

Tell us where work gets stuck in your team. We'll help you define a useful first step.