Patient Portal Reducing No-Shows by 35%
MedSync Healthcare · 6 weeks
35% reduction in no-shows, 4.8/5 patient satisfaction
35%
Fewer no-shows
4.8/5
Patient satisfaction
$6,300
Monthly revenue recovered
60%
Fewer front desk calls
35%
Fewer no-shows
4.8/5
Patient satisfaction
$6,300
Monthly revenue recovered
60%
Fewer front desk calls
The Challenge
MedSync clinics were losing $18,000/month to no-shows and last-minute cancellations across 3 locations. Their existing booking system was outdated, patients had no self-service options, and front desk staff spent 4 hours daily on phone scheduling.
Our Solution
We built a HIPAA-compliant patient portal with AI-powered scheduling that predicts no-show risk, sends smart reminders via SMS/email at optimal times, auto-fills cancelled slots from a waitlist, and gives patients full self-service for booking, results, and billing.
Deliverables
What We Shipped
Technology
How We Built It
Timeline
6 weeks
Industry
Healthcare Tech
Status
Delivered ✓
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